With the exception of a limited number of administrative staff, the majority of the activities of the Block-13 Federal B Area Residents Welfare Association are carried out by dedicated residents on a voluntary basis. The Association’s primary objective is to maintain and enhance the security and well-being of Block-13 residents.
Step 1: Lodge Your Complaint with the Relevant Authority:
Residents are requested to first contact the concerned department or organization to register complaints relating to:
- Damaged or Broken Roads
- Non-functional Streetlights
- Water supply shortages
- Maintenance of Parks and Green areas
- Sanitation and Waste Management
- Street cleaning and other municipal services
Step 2: Seek Follow-Up Assistance
If further assistance is required, residents may share the Complaint Reference Number issued by the relevant department with the Association’s Volunteers through the Block-13 Residents Mobile App.
The Association’s Volunteers may assist in following up with the concerned authorities to facilitate timely resolution of the matter.
Disclaimer
- The Association’s primary responsibility is to ensure the effective operation of Block-13’s security system and related security services.
- Association Volunteers generously contribute their personal time and efforts to assist residents in matters involving municipal authorities, district administration, utility service providers, and law enforcement agencies.
- While Volunteers may use their experience, contacts, and available resources to help residents pursue the resolution of their concerns, they do not have direct authority over government departments or service providers; and therefore cannot guarantee the resolution of any complaint.
- Monthly Contributions collected from residents are utilized exclusively for the operation, maintenance, and improvement of Block-13’s Security system.
01 | Town Municipal Corporation – TMC Gulberg
Lodge complaints about Roads, Street Lighting, Public Streets, Parks & Recreation, Sanitation & Waste, and local Sewerage/Drainage systems etc.
- Councilor Name: Muhammad Ashraf (Phone: 0321-2305717)
- Council No.: UC-2 (Ward-4), Gulberg Town – Samanabad
- TMC Gulberg Complaint Form (Online)
- Chairman: Faisal Sheikh (Phone: 0311-2977133)
- Vice Chairman: Zaheer Mustafa
- Visit TMC Gulberg on Facebook
- Visit TMC Gulberg’s Website
02 | Sindh Solid Waste Management Board (SSWMB)
- Garbage Complaint: 1128
- Complaint for Eid-ul-Adha: 0304-2715094 (Gulberg Zone)
- SSWMB Complaint Form (Online)
- Visit SSWMB on Facebook
- Visit SSWMB’s Website
03 | Karachi Water and Sewerage Corporation (KWSC)
- Call Helpline: 1334
- Central Office: 021-111-597-200
- KWSC Complaint Form (Online) – Use Consumer Number
- Customer Service Centers: 9th Mile Karsaz, Main Shahrah-e-Faisal, Karachi
- Visit KWSC on Facebook
- Visit KWSC’s Website
04 | K-Electric (KE)
Recommended Method for KE Complaints
- Call: Dial 118 or (021) 99000 to speak to a representative
- KE Live App/Portal: Click here for Android / Click here for iPhone, iPad and macOS
- Access real-time power updates, lodge complaints, download your bill, report theft, and more
Other Method for KE Complaints
- SMS: After a one-time registration, type CHAT [your message] and send it to 8119.
- WhatsApp: Save 0348-0000118 and send “HI” to start.
- Facebook: Message us at facebook.com/kelectricpk
- Twitter/X: Share your concern with us at @KElectricPk
- Email: Send your billing or connection queries to customer.care@ke.com.pk.
05 | PTCL
- Call Helpline: 1218
- WhatsApp: 03312181218
- Visit PTCL Support Centre
- Email PTCL: care@ptcl.net.pk
- SMS Complaint Service: 1219
- Simply text the information (CMP Landline Number with area code & product code: LL for Landline, BB for Broadband, and TV for Smart TV) to 1219
- Example: CMP 04235867210 BB
- You can also send “Help” to 1219